Privacy Policy

Our Privacy Commitments

Introduction

besa8 ("we", "us", "our") operates the online casino and sports betting platform available at besa8.app. We are committed to protecting the personal information of all users who register, play, and transact on our platform. This Privacy Policy explains in plain language what personal data we collect, how we use it, with whom we may share it, and the rights available to you as a user based in Bangladesh.

By creating an account on besa8 or continuing to use our services, you acknowledge that you have read and understood this Privacy Policy. If you disagree with any part of this policy, please discontinue use of our platform and contact our support team. This policy applies to all services offered under the besa8 brand, including cricket betting, live casino, slots, crash games, and fish games accessible from Dhaka, Chittagong, Sylhet, Khulna, and all regions of Bangladesh.

Information We Collect

We collect two broad categories of information: information you provide directly when registering and using the platform, and information collected automatically during your visits.

Information You Provide Directly

• Full name, date of birth, and gender, as required for age verification (21+ only)
• Email address and mobile phone number for account authentication and communication
• Residential address including district, division, and postcode within Bangladesh
• National ID or passport details submitted during KYC (Know Your Customer) verification
• Payment account details such as bKash wallet numbers, Nagad numbers, or Rocket account numbers

Information Collected Automatically

• Device type, operating system, and browser information used to access besa8
• IP address and approximate geolocation to verify access from within Bangladesh
• Session logs including login timestamps, pages visited, games played, and bet histories
• Cookie data and similar tracking technologies to enhance your platform experience

How We Use Your Information

besa8 uses collected personal data for lawful purposes directly related to operating a safe, fair, and enjoyable gaming platform for Bangladeshi players. Specifically, we use your information to:

• Create and manage your besa8 account, verify your identity, and confirm you meet the 21+ age requirement
• Process deposits and withdrawals through bKash, Nagad, Rocket, Upay, Visa, and Mastercard securely
• Deliver personalised promotions, bonuses, and free spin offers relevant to your gameplay preferences
• Monitor platform activity for fraud prevention, anti-money laundering compliance, and fair play assurance
• Provide customer support and resolve account-related queries or disputes efficiently
• Comply with applicable legal and regulatory requirements in the jurisdictions where besa8 operates

Sharing Your Information

besa8 does not sell, rent, or trade your personal data. We may, however, share certain information with trusted third parties where it is strictly necessary to operate our services. All third parties with whom we share data are contractually bound to protect your information and may only use it for the specific purpose for which it was shared.

Payment Processors

To complete financial transactions, we share the minimum necessary payment information with licensed payment partners including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. These partners maintain their own privacy and data security standards consistent with their respective regulatory frameworks.

Legal and Regulatory Authorities

We may disclose personal data to government authorities, law enforcement agencies, or regulatory bodies when required by law, a valid court order, or to prevent fraud or protect the safety of our users and platform. We will always endeavour to notify you of such disclosure unless legally prohibited from doing so.

Technology and Service Providers

We work with software, hosting, analytics, and security service providers who may process your data on our behalf. These include game providers such as Pragmatic Play, Evolution Gaming, Spribe, and others. All such providers are vetted for data security compliance and are prohibited from using your data for any purpose beyond providing services to besa8.

Payment Data and Financial Information

besa8 takes special precautions with financial data. We do not store complete payment credentials such as full mobile wallet PINs or card CVV numbers on our servers. Deposit and withdrawal requests processed through bKash, Nagad, Rocket, and Upay involve tokenised transaction references only — the actual funds movement is handled entirely by the respective payment provider's secure infrastructure.

All financial transaction records related to your besa8 account are retained for a minimum period required by applicable financial regulations and anti-money laundering obligations. After that mandatory retention period, transaction records are securely deleted or anonymised. You may request a summary of your transaction history by contacting our support team at any time.

Cookies and Tracking Technologies

besa8 uses cookies and similar technologies to provide a smooth, personalised experience. Cookies are small text files stored on your device. We use three types of cookies:

• Essential cookies — required for login sessions, game loading, and account security; these cannot be disabled without breaking core platform functions
• Functional cookies — remember your preferences such as language, currency display, and preferred game categories to personalise your experience on return visits
• Analytics cookies — collect aggregated, anonymised data about how players interact with besa8 so we can improve platform performance and content quality

You may manage or disable non-essential cookies through your browser settings. Note that disabling essential cookies will affect your ability to log in and use the besa8 platform. We do not use advertising or cross-site tracking cookies, and we do not share cookie data with third-party advertisers.

Data Retention

We retain your personal data for as long as your besa8 account remains active or as long as is reasonably necessary to provide our services. When you close your account, we begin the process of deleting or anonymising your personal data within a reasonable period, subject to legal retention obligations. Certain records — particularly financial transaction records and KYC documents — may need to be retained for longer periods as required by applicable legal and regulatory frameworks.

You can request deletion of your personal data at any time by contacting our support team. We will process your request promptly, subject to any overriding legal obligations that may require us to retain certain information. Where data cannot be fully deleted, it will be irreversibly anonymised so that it can no longer be associated with you as an individual.

Your Rights

As a besa8 user in Bangladesh, you have meaningful rights regarding your personal data. You may exercise any of the following rights by contacting our support team:

• Right of Access — request a copy of all personal data we hold about you in a structured, readable format
• Right to Rectification — ask us to correct or update any inaccurate or incomplete personal data we hold
• Right to Erasure — request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention requirements
• Right to Object — object to specific uses of your data, such as direct marketing communications or profiling activities
• Right to Data Portability — receive your personal data in a commonly used, machine-readable format so you can transfer it to another service if you choose

We aim to respond to all rights requests within 30 days of receipt. Where a request is complex or you have submitted multiple requests, we may extend this period by a further 30 days, in which case we will notify you in writing. We will not charge a fee for exercising your rights unless a request is manifestly unfounded or excessive.

Security of Your Data

besa8 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These include SSL/TLS encryption for all data in transit, secure server environments with restricted access controls, regular security audits and penetration testing, and staff training on data protection best practices. Sensitive data such as KYC documents is stored in encrypted form on isolated servers with strict access logging.

While we implement robust safeguards, no digital system is completely immune to risk. In the unlikely event of a data breach that poses a risk to your rights or freedoms, we will notify affected users as soon as practicably possible and take immediate steps to contain and remediate the breach. We strongly recommend that you alsoprotect your account by using a strong, unique password and never sharing your login credentials with anyone.

Children and Minors

besa8 strictly prohibits use of our platform by anyone under 21 years of age. We do not knowingly collect personal data from individuals under 21. During registration, all users are required to confirm they are 21 or older, and our KYC verification process is designed to detect and reject underage applicants. If we discover that we have inadvertently collected personal data from a person under 21, we will immediately delete that data and close the associated account. If you are a parent or guardian and believe your child has registered on besa8, please contact our support team immediately at [email protected].

Changes to This Privacy Policy

besa8 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our services, technology, applicable law, or business practices. When we make material changes, we will post a notice on the besa8 platform and, where feasible, notify registered users by email or in-platform notification prior to the changes taking effect. The updated policy will always display the date it was last revised.

Your continued use of besa8 following the posting of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically so you remain informed about how we protect your personal information. If you have any concerns about a change to this policy, please contact us before continuing to use the platform.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way besa8 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are available 24 hours a day, 7 days a week, and are committed to resolving your privacy-related queries promptly and professionally.